At Cheap Jewelry Store, we are committed to providing you with a seamless shopping experience. Whether you’re purchasing our exquisite 925 Silver Jewelry, elegant Moissanite pieces, or timeless Pearl Accessories, we want to ensure that your journey from order placement to delivery is as smooth as possible. Below, you’ll find detailed information about our shipping and returns policies.

Shipping Information

Order Processing Time

Once you place an order, it typically takes 1-2 business days for us to process and prepare it for shipment.

Shipping Methods & Delivery Times

  • Standard Shipping: We use DHL or FedEx for standard shipping. The delivery time is 10-15 business days after dispatch. The shipping fee is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. The delivery time is 15-25 business days after dispatch.

Shipping Regions

We ship globally, excluding certain remote areas and parts of Asia. Please check our website for specific details on shipping restrictions.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

You may return or exchange items within 15 days of receiving your order. To be eligible for a return or exchange, the item must be:

  • Unworn, unused, and in its original condition.
  • In the original packaging with all tags and labels attached.

Non-Returnable Items

Due to the nature of certain products, the following items are not eligible for return or exchange:

  • Custom or personalized jewelry.
  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. You may use the template provided below.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your item.
  3. Ship the Item: Package the item securely and include the RMA number on the outside of the package. Ship the item to the address provided in the instructions.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Cheap Jewelry Store,

I would like to request a [return/exchange] for my recent purchase. Below are the details:

  • Order Number: [Your Order Number]
  • Item(s) to Return/Exchange: [List the item(s)]
  • Reason for Return/Exchange: [Please specify]

Please provide the RMA number and return instructions at your earliest convenience.

Thank you,

[Your Full Name] [Your Email Address]

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Exchanges: If you requested an exchange, we will ship the new item once the returned item is received and approved.

Shipping Costs for Returns

Please note that shipping costs for returns or exchanges are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped).

Contact Us

If you have any questions about our Shipping & Returns policy, please contact us at:

Thank you for shopping with Cheap Jewelry Store. We appreciate your business and are here to ensure you have a pleasant shopping experience.