At Cheap Jewelry Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns and exchanges process. Please review the following information to understand our policy and procedures.

1. Eligibility for Returns & Exchanges

You may return or exchange items within 15 days of receiving your order. To be eligible for a return or exchange, the item must be:

  • Unworn, unused, and in its original condition.
  • In the original packaging with all tags and labels attached.

2. Non-Returnable Items

Due to the nature of certain products, the following items are not eligible for return or exchange:

  • Custom or personalized jewelry.
  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. You may use the template provided below.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your item.
  3. Ship the Item: Package the item securely and include the RMA number on the outside of the package. Ship the item to the address provided in the instructions.

4. Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Cheap Jewelry Store,

I would like to request a [return/exchange] for my recent purchase. Below are the details:

  • Order Number: [Your Order Number]
  • Item(s) to Return/Exchange: [List the item(s)]
  • Reason for Return/Exchange: [Please specify]

Please provide the RMA number and return instructions at your earliest convenience.

Thank you,

[Your Full Name] [Your Email Address]

5. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Exchanges: If you requested an exchange, we will ship the new item once the returned item is received and approved.

6. Shipping Costs

Please note that shipping costs for returns or exchanges are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped).

7. Contact Us

If you have any questions about our Returns & Exchanges policy, please contact us at:

Email: [email protected]

Address: 2808 Saint Clair Street, GENESEE, US 16923

Thank you for shopping with Cheap Jewelry Store. We appreciate your business and are here to ensure you have a pleasant shopping experience.