About Our Products
What types of jewelry do you offer?
We offer a wide range of jewelry including 925 Silver Bracelets, Earrings, Necklaces, Rings, Copper Jewelry, Moissanite Jewelry, and Pearl Accessories.
Are your products made of real silver and copper?
Yes, our 925 Silver and Copper jewelry are made of genuine materials, ensuring high quality and durability.
Do you offer jewelry sets?
Yes, we offer Copper Jewelry Sets that include matching pieces for a complete look.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Can I change or cancel my order after it’s been placed?
Once an order is placed, it is processed quickly. Please contact us immediately at [email protected] if you need to make changes or cancel your order.
Shipping & Delivery
What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx for $12.95, and Free Shipping via EMS for orders over $50.
How long will it take to receive my order?
Standard Shipping takes 10-15 business days after dispatch, while Free Shipping takes 15-25 business days after dispatch.
Do you ship internationally?
Yes, we ship globally except to Asia and a few remote areas due to logistical constraints.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
Returns & Exchanges
What is your return policy?
You can return your item within 15 days of receiving it, provided it is in its original condition and packaging.
How do I initiate a return or exchange?
Please visit our Returns & Exchanges page for detailed instructions or contact us at [email protected] for assistance.
Will I receive a refund or exchange?
Refunds are issued to the original payment method, and exchanges are subject to product availability.
Account & Customer Service
How do I create an account?
You can create an account during the checkout process or by visiting our website and clicking on the “Sign Up” option.
How can I contact customer service?
You can reach our customer service team at [email protected] for any inquiries or assistance.
What should I do if I have an issue with my order?
Please contact us immediately at [email protected] with your order details, and we will assist you promptly.
Thank you for choosing Cheap Jewelry Store. We are committed to providing you with high-quality jewelry and excellent customer service. If you have any further questions, please do not hesitate to contact us.